Privacy Policy

Introduction and Overview

Thank you for visiting (“Kiyanaa”, “we”, “our” or “us”). Kiyanaa respects your privacy, and we understand and share your concern about the privacy of your personal information. The notice describes our privacy policies. By using or interacting with us offline, you agree to our Terms and Conditions and to our collection, use, and disclosure practices and other activities as described in this Privacy Policy. If you do not agree and consent, discontinue use of the website.

Information We Collect

We collect the information you provide directly via the Service, including but not limited to when you register an account, update your profile, access our content, make a purchase, participate in a sweepstakes, contest, survey, or other promotion (“Promotion”), contact customer support, or apply for a job. We may use Service Providers (defined below) to collect this information.

  • Contact Data: We collect your first and last name, e-mail address, postal address, phone number, and other similar contact data.
  • Credentials: We collect passwords and other information for authentication and account access.
  • Demographic Data: We collect demographic information including your age, gender, and country.
  • Payment Data: We collect data necessary to process your payment if you make a purchase, including your payment instrument number (such as a credit card number or information identifying your financing account), and the security code and expiration date associated with your payment instrument.
  • Profile Data: We collect your interests, favorites, wish lists, ring size preferences, and other profile data.
  • Contacts: We collect data about your contacts to fulfill a request by you. For example, when you e-mail a product to a friend or refer a friend through the Service, we request that you provide names and e-mail addresses for you and your friend. This helps ensure that your friend will know that you have requested that Kiyanaa send them an e-mail. The information Kiyanaa collects from you and your friend will only be used in ways as set forth in this Privacy Policy. By using this functionality, you acknowledge and agree that you have your contacts’ consent for us to use their contact information to fulfill your request.
  • Content: We collect the content of messages you send to us, such as feedback and product reviews you write, questions and information you provide to customer support or comments and content that you may post on social media channels. For example, if you contact a customer service representative or jewelry consultant and provide information to the consultant or submit a request through our Service, we will use your information to respond to your request and to provide you with additional information that we believe may be helpful to you. We may also collect content such as photos, videos or other content that you submit to us.
  • Employment Data: We collect data as necessary to consider you for a job opening if you submit an application to us, including your employment history, resume, transcript, responses to questions listed on our job applications or other forms related to your application for employment, writing samples and references.
  • Government Identification Data: You may provide to us other personal identifying information such as an image of your driver’s license or other government issued identification for fraud prevention purposes. You may also provide government issued identification numbers such as your social security number for tax reporting purposes in the event that you win a sweepstakes prize.

You may choose to voluntarily submit other information to us through the Service that we do not request, and, in such instances, you are solely responsible for such information.

Information Collected Automatically

Kiyanaa automatically collects information about your device and how your device interacts with our Service. We may use Service Providers to collect this information.Kiyanaa collects data through the use of cookies, web logs, web beacons and other tracking technologies (now and hereafter developed) ("Tracking Technologies"), including the following:

  • Log Files: Our server logs automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track users' movements around our site and understand trends.
  • Cookies: "Cookies" are small pieces of information that are stored by your browser on your device's hard drive. We use cookies on certain pages of our Service to, among other things, analyze our web page flow, measure promotional effectiveness, deliver you a more customized shopping experience, track visits from our affiliates and partners and allow the use of our shopping cart.

Kiyanaa uses cookies for various business and commercial purposes, including the following:

  1. Operational: Cookies are essential for you to use our Service, such as our shopping bag, as well as to access password-protected areas, such as your account.
  2. Analytics and Performance: Cookies collect information about how you use our Service and remember the choices you make (such as your language or location) to provide an enhanced performance and a more personalized experience.
  3. Customization: Cookies allow us to gather information on how our Service is being used so that we can provide content that is relevant to you.
  4. Targeting and Advertising: Cookies help us deliver advertisements that are more tailored to you and your interests, as well as limit the number of times you receive the same advertisement. We also use cookies to measure the effectiveness of our advertising campaigns.
  5. Social Networking: Cookies allow users to share our pages and content to third-party social networking sites.

Some information about your use of the Service and certain unaffiliated websites or services (described below) may be collected using Tracking Technologies across time and services and used by us and other parties for purposes such as to associate different devices you use, and deliver relevant ads and/or other content to you on the Service and unaffiliated websites and services. For further information on Tracking Technologies and your rights and choices regarding them, see the sections entitled “Other Parties” and "Your Rights and Choices" below.

Information from Other Sources

Kiyanaa may obtain information about you from other sources. To the extent we combine the information you provide to Kiyanaa through the Service with information we have obtained from other sources, we will treat the combined information in accordance with the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data. The following are the categories of other sources we collect information from:

  • Data brokers from which we purchase demographic data to supplement the data we collect.
  • Social networks when you reference our Service or grant permission to Kiyanaa to access your data on one or more of these services.
  • Financing providers with which we offer financing for purchases and financial services providers used for processing payments.
  • Partners with which we offer co-branded services, sell or distribute our products, or engage in joint marketing activities.
  • Advertising and marketing partners.
  • Publicly-available sources such as open government databases or other data in the public domain.

Use of Information

We collect and use information about you for the business and commercial purposes described in this Privacy Policy. Our business purposes for collecting and using information, including in the last 12 months, include to:

  • Manage our Service, including your registration, account, and transactions.
  • Perform services requested by you, such as to process and fulfill your order, to respond to your comments, questions, and requests, and provide customer service.
  • Send appointment reminders and otherwise assist in confirming or scheduling interactions with us.
  • Send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages.
  • Prevent or take action regarding illegal activities, including suspected fraud.
  • Monitor and analyze trends, usage, and activities.
  • Conduct surveys and/or research on our users' demographics, interests, behavior.
  • Improve our marketing and promotional efforts, Service content and product and service offerings.
  • Develop and send you direct marketing, including advertisements and communications about our and other party products, offers, promotions, rewards, events, and services.
  • Verify your eligibility and deliver prizes in connection with Promotions you have entered.
  • Provide and serve advertising on our Service and unaffiliated websites and services.
  • Comply with any applicable law, regulation, legal process or governmental request.
  • Fulfill any other business or commercial purposes disclosed to you at your direction or with your consent.

We may use information that does not identify you (including information that has been de-identified) without obligation to you except as prohibited by applicable law."You agree and consent to receive all communications at the mobile number provided, even if the mobile number is registered under DND/NCPR list under TRAI regulations"All personal information we collect from our customers is used to improve our relevance to you and to improve your shopping experience with us.

Sharing of Information

We share your information in accordance with the practices described in this Privacy Policy. The types of entities to whom we disclose and have disclosed information within the last 12 months include the following:

  • Service Providers: We share your information with agents, contractors, and other service providers in connection with their work on our behalf (collectively “Service Providers”). Our Service Providers only receive your information if such information is needed to perform their function(s), and they are not authorized to use such information for any other purpose(s) other than the purpose(s) set forth by Kiyanaa . We only provide Service Providers with the information necessary to complete the requested service, product or transaction and contractually prohibit them from retaining, using, or disclosing information about you for any purpose other than performing the services for us. Notwithstanding the above, we may permit our Service Providers to use aggregate information which does not identify you or de-identified data for other purposes.
  • Affiliates: We may share your information with our related entities including our parent and sister companies. For example, we may share your information with our affiliates for business purposes such as customer support, marketing, and technical operations.
  • Business Partners: We may share your information with our business partners in connection with offering you co-branded services, selling or distributing our products, or engaging in joint marketing activities. For example, we may share information about you with a business partner for purposes of providing you with co-branded products or services that we may offer.
  • Special Events: If you choose to participate in a special event (for example, a Promotion), Kiyanaa may share your information with those organizations participating in the applicable event. Typically, these other parties do not use your information for any other purpose other than to manage the event. In some cases, these promotional partners may send you promotional materials regarding their products and services. By entering a Promotion, you agree to the official rules that govern that Promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other parties to use your name, voice and/or likeness or other submitted content in advertising or marketing materials.
  • Feedback, Testimonials and User Provided Content: If you provide feedback or testimonials on the Service or on Kiyanaa products or services, or provide other user provided content (such as photos or videos), we may post and share this feedback, testimonial or other user provided content, including your information, on the Service, with partners, or in marketing and promotional materials. We may, in our sole discretion, edit feedback, testimonials or user provided content for length and content. California residents and data subjects in Europe have additional rights as set forth in “Additional Disclosures for California Residents” and “Additional Disclosures for Data Subjects in Europe” below.
  • Facilitating Requests: We may share your information with other parties for purposes of facilitating your requests (such as when you choose to share information with a social network about your activities on the Service).
  • Vendors and Other Parties: We share information with vendors and other parties for business and commercial purposes. For example, if we need to ship something to you, we must share your name and address with a shipping company. Vendors also include: web hosting companies, shipping and fulfillment companies (e.g., companies that ship or fulfill product orders), diamond or gemstone suppliers, jewelers, assemblers, insurance companies, data analysis firms, analytics and advertising technology companies, affiliates, customer service providers, consulting or marketing firms/providers, accounting, bookkeeping or legal firms, financial services firms, technology companies including, but not limited to, enterprise application firms, firms which provide technologies to enable electronic communications and data storage providers. Additionally, if you use a credit card or other financing alternative to place an order with Kiyanaa, we will use a payment processor to process your information in association with the transaction. We may also share information with other companies and organizations for credit fraud protection and risk reduction. Vendors and other parties may act as our service providers, or in certain contexts, independently decide how to process your information. Information may be disclosed to vendors and other parties in connection with tailoring advertisements, measuring, and improving our Service and advertising effectiveness, and enabling other enhancements.
  • Business Transfer: Your information may be disclosed as part of, or in connection with, any investment in the company, any merger, sale of company assets, or acquisition, as well as in the event of an insolvency, bankruptcy, or receivership, in which information would be transferred as one of the business assets of Kiyanaa.
  • Security, Compliance with Law, and Fraud Protection: We may disclose your information as we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We also may share your information in order to investigate, prevent or take action regarding illegal activities, including suspected fraud, or as otherwise required by law. We may also share your information to protect the rights, property, life, health, security and safety of us, the Service or any person or party.
  • Consent: We may share your information for any other business or commercial purposes disclosed to you and with your consent.

The information that you provide to Kiyanaa is an asset of the company and may be included in the assets transferred to an acquirer if Kiyanaa is acquired by a third party.In the event of such a transfer, any personal information transferred shall remain subject to the terms contained in this Privacy Policy.


Identity theft and the practice currently known as “phishing” are of great concern to the platform. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit / debit card information in a non-secure or unsolicited email or telephone communication.


Kiyanaa does not knowingly collect personal information from children under the age of eighteen (18). Our website is not directed towards children and Kiyanaa does not sell products for purchase by children.

Data Security

We implement and maintain reasonable administrative, physical, and technical security safeguards to help protect your information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.Despite the measures we take, transmission via the Internet is not completely secure and we cannot guarantee the security of your information.

Changes to the Privacy Policy

From time to time we may update this Privacy Policy and it supersedes any earlier version. We reserve the right to occasionally update the Privacy Policy at any time. Your continued subscription to our services constitutes an acceptance of the then current Privacy Policy and Terms of use so we request you to visit this page periodically to review any changes.


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