Frequently Asked Questions


General FAQs

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    Can We Get Custom and Personalized Orders?

    Yes, we love bringing your dream jewelry pieces to life through custom orders. Please contact us via email or Instagram!

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    What Are Lab-Grown Diamonds?

    Lab-Grown Diamonds (LGDs) are real diamonds that are chemically, physically, and optically identical to mined diamonds. The majority of these LGDs are classified as type IIA (Kohinoor quality), boasting much higher brilliance and radiance.

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    Can I Personalize an Existing Design?

    Absolutely! Most of our designs can be personalised. Refer to each item in the shop for specific details. If you have any questions, feel free to reach out to us via email or Instagram.

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    Will We Receive Certified Jewelry?

    Certainly! We provide a certificate from IGI (International Gemological Institute) or GIA (Gemological Institute of America). The certificate includes a description of the jewelry and a grading report on the diamond's weight, shape, color, and clarity.

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    Why Choose Lab-Grown Diamonds?

    Two compelling reasons to choose a lab diamond are origin and value. Rest assured, your diamond didn't fund conflict in a war-torn country or require destructive mining practices. Lab-grown diamonds, compared to their earth-mined counterparts, are purer, with fewer defects and less strain in the crystal structure. Simply put, the purer the diamond, the better, brighter, and whiter the gemstone. Most of HOQ's white lab diamonds receive the coveted IIa purity rating, while less than 2% of mined diamonds achieve this distinction.

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    Tell Me More About Lab Diamonds Grading.

    4Cs: Cut, Color, Clarity, and Carat Weight. Like mined diamonds, lab diamonds exhibit variations across the 4Cs, ranging from poor to superlative quality. Not all lab diamonds are perfect, colorless, and flawless!

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    Why "KIYANAA" as the Brand Name?

    The name "KIYANAA" holds the meaning 'GODDESS' in Jamaican origin. Anyone adorned with a piece of Kiyanaa showcases unparalleled elegance.


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